Privacy Policy
Last Updated: October 25, 2026
PoofPass LLC (“PoofPass,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at www.poofpass.com, request a quote, communicate with us, or use our pet waste removal services.
1. Information We Collect
We collect information necessary to operate our business and improve our services, including:
Personal Information: Your name, email address, phone number, service address, and other contact details.
Service Information: Information about your pets, property, service preferences, scheduling, and customer requests.
Billing Information: Payment and transaction details processed through our third-party payment providers.
Website Usage Information: IP addresses, device information, browser types, pages visited, referring websites, and interactions with our website.
Communications: Information you provide when contacting us, requesting support, or communicating about our services.
2. How We Use Your Information
We use collected information to:
Provide estimates, schedule appointments, and deliver pet waste removal services.
Manage customer accounts, memberships, and payments.
Communicate about appointments, service updates, and customer support.
Improve website functionality and customer experience.
Analyze website traffic and understand visitor behavior.
Measure advertising performance and improve marketing campaigns.
Display relevant advertisements to potential and existing customers.
Maintain website security, prevent fraud, and comply with applicable laws.
3. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to operate our website, analyze visitor activity, and measure advertising effectiveness.
These technologies may collect information about your browser, device, website visits, and interactions with our content.
We use the following services:
Google Analytics (GA4)
We use Google Analytics to understand how visitors find and interact with our website, including page views, traffic sources, and website engagement.
Google Ads
We use Google Ads conversion tracking and advertising technologies to measure the effectiveness of advertising campaigns. Google and other third-party vendors may use cookies or device identifiers to display advertisements based on previous visits to our website, including on other websites and services across the internet.
Meta Pixel (Facebook and Instagram)
We use Meta Pixel to measure advertising performance, understand interactions with our website, and support relevant advertising on Facebook, Instagram, and other Meta services.
Meta may receive information about your device, browser, website activity, and interactions with our advertisements, subject to its own privacy practices.
Google Tag Manager
We use Google Tag Manager to manage website analytics and advertising tracking technologies.
You can control or restrict cookies through your browser settings. Additional advertising privacy choices are described in Section 7.
Microsoft Clarity
We use Microsoft Clarity to better understand how visitors interact with our website through behavioral analytics, heatmaps, and session recordings.
Microsoft Clarity may collect information about website navigation, clicks, scrolling, device information, browser activity, and interactions with website content. This information helps us identify usability issues, improve our website, and evaluate the effectiveness of our marketing efforts.
Microsoft Clarity uses cookies and similar tracking technologies to associate website activity across pages and sessions. We configure data masking to help protect sensitive information in session recordings.
For more information about how Microsoft collects and uses information, please review the Microsoft Privacy Statement.
4. How We Share Your Information
We may share information with trusted third-party service providers that help operate our business, including:
Google: Website analytics, advertising, and conversion measurement.
Meta: Advertising measurement and marketing.
Sweep&Go: Customer management, scheduling, and service operations.
Stripe: Payment processing and transaction management.
Hostinger: Website hosting and related technical services.
Other service providers: Companies that assist with communications, website functionality, business administration, or customer support.
Microsoft: Website analytics, session recordings, heatmaps, and website behavior analysis through Microsoft Clarity.
Advertising technology providers may receive information through cookies, pixels, and similar tools as described in Section 3.
We may also disclose information when legally required, to protect our rights or customers, or as part of a business transaction.
5. Advertising and Remarketing
PoofPass uses digital advertising platforms, including Google Ads and Meta, to promote our services and measure marketing effectiveness.
These platforms may use cookies, pixels, and other identifiers to understand website activity and show advertisements to people who have previously visited our website or interacted with our advertising.
Third-party vendors, including Google, may display PoofPass advertisements on websites and platforms across the internet based on previous interactions with our website.
You can manage personalized advertising preferences through the options described below.
6. Data Security and Retention
We take reasonable administrative and technical precautions to safeguard personal information against unauthorized access, loss, misuse, or disclosure.
We retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, resolve disputes, and fulfill applicable legal obligations.
While we take reasonable measures to protect information, no online system or transmission method can be guaranteed completely secure.
7. Your Privacy Choices
You may manage your personal information and advertising preferences through the following options:
Google Advertising: Manage personalized advertising through Google My Ad Center.
Meta Advertising: Manage Facebook and Instagram advertising preferences through Meta Accounts Center.
Google Analytics: Use the Google Analytics Opt-out Browser Add-on.
Browser Settings: Restrict or delete cookies through your browser’s privacy settings.
Direct Requests: Contact us to request access to, correction of, or deletion of personal information, subject to applicable laws and necessary record retention.
You may have additional privacy rights depending on applicable law and your location. We will review and respond to privacy requests as required by law.
Please note that adjusting personalized advertising preferences does not necessarily prevent all data collection or eliminate advertisements.
8. Third-Party Websites and Services
Our website may contain links to, or integrations with, third-party websites and services.
We are not responsible for the privacy practices of independently operated third-party websites. We encourage visitors to review their respective privacy policies.
For additional information:
9. Children’s Privacy
Our website and services are intended for adults arranging pet waste removal services.
We do not knowingly collect personal information directly from children under the age of 13. If we become aware that such information has been collected improperly, we will take appropriate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable legal requirements.
Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
PoofPass LLC
Houston, Texas
Email: founders@poofpass.com
Website: https://www.poofpass.com